Frequently Asked Questions

What can we help you with?

General Questions

How do I contact you?

How quickly can you answer my email?

Where are you based?

Orders & Payments

Free Shipping

I recently purchased an item and now it's on sale, can I get a price adjustment?

Can I edit my shipping address after my order has been placed?

What payment methods can I use?

Shipping

How long is the order processing period?

General Shipping Information

Do you ship internationally?

Where is ThemaCave located and ship the products from?

Can I track my order?

Returns & Cancellations

I'd like to return an item, what's the procedure?

Free Return Shipping* available if you pay via PayPal

You sent me the wrong item

Products

I received a damaged item, what do I do?